Sunday, May 17, 2020

Contracting out employment services in Ford’s Ontario

Less than three months ago I wrote this piece for Canadian Dimension.  At the time I worried that contracting out employment services for social service programs might not be the best idea because maybe there weren't jobs out there.  Then came the C-19 Pandemic and the disappearance of countless existing jobs.  What now?  Maybe a rethink of these prototype projects would be in order.  


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Ontario’s self-styled Government-for-the-people has announced new “prototype” projects to run social service employment programs.

Prototype service mangers were revealed in February for Hamilton-Niagara, Peel and Muskoka. 

Employment services for social assistance recipients will now be integrated into a new regional level of bureaucracy called Service System Managers.

The government seems confident that lessons learned from the prototypes should shine a light forward for province–wide changes by 2022. 
Premier Ford -
May find this file more Complicated
than License Plates


But, dare I say, this is a much more complicated file than the recent “Open for Business Invisible-at-Night” car license plate roll-out.

Questions and Concerns

These changes are needed, the government says, because an Auditor General’s report said key Employment Ontario programs were not effective. In that context, handing over more responsibility to Employment Ontario is a curious step.

Let’s look at Hamilton where the service manager will be an American non-profit company.  Fedcap promises “to spread the power of possible.” Hopefully, what’s spread won’t run afoul of authorities like in New York and New Jersey where in 2018 the Labor Department determined that Fedcap stiffed 443 employees out of nearly $3,000,000 of legally required pay and benefits.
An understanding of and a respect for employment laws ought to be a given for those running employment programs.  Knowledge of the local labour market is too and Fedcap lacks that knowledge.

In Peel Region, WCG, a Canadian subsidiary of a multi-national corporation based in Australia, will be the manager. Presumably, they’ll have more Canadian knowledge than Fedcap since they have been operating similar programs in British Columbia and Alberta for some time.

They’re a private company though.  And that’s a concern since the three prototype organizations (Fleming College is the Muskoka manager) will be paid according to how many social assistance recipients they connect to jobs.

A new report by the Maytree Foundation cites research from Australia.  Down under private companies running similar programs had difficulties meeting placement targets that their funding was dependent on.  The companies responded by focussing efforts on helping those clients who had better chances of finding employment. 

That raises more questions.

Does this government understand the system it wants to reform? Are there actually jobs out there to place people in?

The job market has changed significantly in the last 25 years since a previous Conservative government applied their dogmatic Common Sense ideology to these matters.

The old economy featured decent jobs requiring routine skills for which many people were qualified. But today about a quarter of new jobs in Ontario are considered non-standard (temporary, part-time, on-call and self-employed work) and not within reach of many.

And what about the people on social assistance? They are staying on assistance longer because of significant systemic and individual barriers that experts say require a range of service and supports.  

To be fair, the government seems to recognize this need. They’ve indicated that a wrap-around supports model will focus on “life stabilization” for people who would not immediately benefit from employment and training services.  
Typically, with this government details are vague.

This employment services transformation “prioritizes the needs of employers at the expense of social assistance recipients.”  That’s what policy experts at the Income Security Advocacy Centre (ISAC) say.

I’m afraid they’re right.

This story originally appeared in the March 5th edition of Canadian Dimension https://canadiandimension.com/articles/author/bob-wood
Canadian Dimension is the longest-standing voice of the left in Canada.

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